Avenger IT Next Generation since 2014 support their clients with the creating bot services in all of social media. Bots are like virtual assistants which can answer questions and help you get things done faster without needing to speak to another human. Bots are in Skype, Facebook Messenger, Telegram, and Whatsapp … etc.
Chabot (bot) is a computer program created as a conversational agent, designed to simulate an intelligent conversation with one or more human users via auditory or textual methods.
There are two types of Chabots:
Chabot that functions on a set of rules is very limited. This bot can only respond to very specific commands. So this bot has clear boundaries and it is only as smart as it is programmed to be.
Chabot that functions using machine learning has an artificial intelligence. It understands language, not just commands. This Chabot is constantly learning. It gets smarter when it talks with people and listens to their conversations.
A Bot enables you to embark on conversational commerce and manage customer issues. You get to provide your customers with support on a platform they use and respond to their questions right away. This helps you to engage with customers. You also save your customers time by answering questions or confirming appointments in real-time, which helps to improve the customer experience.
Why Create Your Own Bot?
Being able to assist your customers on the platforms they use daily is essential for increasing engagement and enhancing the customer experience. Engagement helps drive your customers to take the actions that lead them down the sales funnel. It also is essential for building trust and loyalty. When you create your own bot, you get to leverage these engagement opportunities. You can also customize the script the bot uses so that you can personalize the experience for your customers. Social media encryption also makes it an easy and secure way to communicate with your customers.